Refund policy

Last updated: October 10, 2026

At OverThinking Concept, we want you to receive your products in excellent condition and have a positive shopping experience. Our products are fulfilled through a print-on-demand model, which means they may be produced after an order is placed.

This policy explains how we handle returns, refunds, replacements, damaged products, and delivery issues. Nothing in this policy excludes or limits any mandatory consumer rights that apply to your purchase.

1. Damaged, defective, misprinted, or incorrect products

Please inspect your order upon delivery. If your product arrives damaged or defective, has a manufacturing or printing error, or differs from the item you ordered, please contact us as soon as possible.

To help us investigate the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected product and, where relevant, its packaging.

For issues covered by our fulfillment provider's policy, claims must generally be submitted within 30 days of receiving the product. We will review your report and, where appropriate, submit a claim to our fulfillment provider.

Depending on the circumstances and the applicable legal requirements, we may arrange a replacement, refund, price reduction, or another appropriate remedy.

If the issue is confirmed to be a manufacturing, printing, or fulfillment error, you will not normally be required to return the affected item under our provider's standard quality-claim procedure. If a return is legally required or otherwise necessary, we will provide instructions.

The 30-day reporting period does not reduce any longer or different rights you may have under applicable mandatory law.

2. Lost or undelivered packages

If your order has not arrived, please contact us so we can check its tracking information and investigate the shipment.

For claims covered by our fulfillment provider, a lost-package claim must generally be submitted within 30 days of the estimated delivery date.

We will investigate the issue and, where appropriate, request a replacement shipment or refund from our provider. The available resolution will depend on the circumstances, the provider's decision, and any applicable legal requirements.

Tracking information marked as delivered does not necessarily resolve a dispute about non-receipt. Please contact us so we can review the available information.

3. Changes of mind, size, and color

Because our products may be made to order, our fulfillment provider does not ordinarily accept returns or exchanges solely because a customer:

  • Changes their mind after purchase.

  • Selects the wrong size.

  • Selects the wrong color or product variant.

We therefore do not offer voluntary exchanges or refunds for these reasons as a standard commercial policy.

Please check the product description, size guide, color options, and order details carefully before completing your purchase.

This section does not exclude any mandatory right of withdrawal or other consumer right that applies under the law governing your purchase.

4. Personalized and made-to-order products

Some products may qualify for an exception to a statutory right of withdrawal when they are manufactured according to a customer's specific requirements or are clearly personalized, where applicable law permits that exception.

However, a product is not automatically excluded from a legal right of withdrawal simply because it is produced after an order is placed.

We will apply any relevant legal exception according to the characteristics of the product and the applicable law. This section does not affect your rights regarding defective, damaged, incorrect, or non-conforming products.

5. Right of withdrawal for customers in the European Union

If you are a consumer in the European Union, you may have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, unless a legal exception applies.

Where this right applies:

  • You must notify us of your decision to withdraw within the applicable withdrawal period.

  • You may inspect the product to the extent reasonably necessary to establish its nature, characteristics, and functioning.

  • You may be responsible for the direct cost of returning the product if the law permits this and we informed you of the requirement before your purchase.

  • Refunds will be processed in accordance with the applicable legal requirements, including the rules governing the original delivery costs and the timing of reimbursement.

The withdrawal right may not apply to goods made to the consumer's specifications or clearly personalized goods where the relevant legal exception applies.

To exercise a withdrawal right or ask whether it applies to your order, contact us using the details in the Contact section below. We will provide the appropriate instructions.

Nothing in this section limits any mandatory consumer rights that apply to your purchase.

6. How to request a return, replacement, or refund

Before sending any product back, please contact us. Do not send products to our business address or to our fulfillment provider without receiving the appropriate instructions.

Email: Overthinking.concept@gmail.com

Please include your order number, a description of your request, and any relevant photographs or supporting information.

We will review your request and explain the available next steps. Where necessary, we will submit a claim to our fulfillment provider.

7. Refunds and replacements

Where a replacement or refund is appropriate, we will explain the proposed resolution.

For claims handled by our fulfillment provider, the provider reviews the submitted evidence and determines whether a claim qualifies under its policy. An approved provider claim may result in a free replacement shipment or a refund to us.

Any refund owed to you will be handled by OverThinking Concept in accordance with the applicable legal requirements and the circumstances of your order. Approved refunds will generally be issued to the original payment method where possible, unless another method is agreed or required by law.

The time required for a refund to appear in your account may depend on your bank or payment provider.

8. Incorrect shipping addresses and returned packages

Please ensure that your shipping address is complete and accurate when placing your order.

If a package cannot be delivered because an incorrect or incomplete address was provided, the recipient did not collect the package, or another circumstance attributable to the recipient caused the return, additional shipping or reshipping costs may apply where permitted by law.

If a package is returned to our fulfillment provider, we will review the available information and contact you regarding possible next steps.

Any additional charges will depend on the circumstances and the applicable provider terms. We will not apply charges where prohibited by applicable law.

9. Contact

For questions about returns, replacements, refunds, or delivery problems, please contact:

OverThinking Concept

Email: Overthinking.concept@gmail.com

Address:
Avenue du Bois-de-la-Chapelle 101
1213 Onex
Switzerland

Please contact us before sending any product back.