Last updated: October 10, 2026

At OverThinking Concept, we create products designed to turn ideas and identity into something tangible.

Many of our products are made to order. Each order therefore goes through a production and fulfillment process before being shipped to its destination.

This policy explains how we handle order processing, shipping, delivery, tracking, and shipping-related issues.

1. ORDER PROCESSING AND FULFILLMENT

Orders are produced and fulfilled through our third-party fulfillment partner, Printful.

Most orders require approximately 2–5 business days for production and fulfillment before being handed over to the shipping carrier.

These times are estimates and may vary depending on the product, availability, order volume, production requirements, and other operational circumstances.

The estimated delivery time is calculated from the estimated fulfillment time plus the estimated shipping time.

Production and fulfillment estimates are not guaranteed completion dates.

2. SHIPPING TIMES

After an order has been fulfilled, it is handed over to a third-party shipping carrier for delivery.

Shipping times vary depending on:

• The destination country.

• The product ordered.

• The fulfillment location.

• The selected shipping method.

• Carrier availability.

• Customs procedures and other transportation circumstances.

Where available, estimated delivery information will be displayed during checkout or provided through the order tracking information.

Shipping and delivery estimates are not guaranteed delivery dates. Delays may occur because of carrier disruptions, weather conditions, customs procedures, failed delivery attempts, temporary product availability issues, or other circumstances outside our reasonable control.

If a delay affects your order, please contact us so we can review the available information and determine the appropriate next steps.

Nothing in this section limits any mandatory rights you may have if an order is not delivered within the period required by applicable law.

3. SHIPPING COSTS

Shipping costs are calculated according to the products in your order, the quantity purchased, the destination, and the available shipping method.

The applicable shipping cost will be displayed during checkout before you submit your order.

Shipping rates may vary between products and destinations and may change from time to time.

Orders containing multiple products may be fulfilled or shipped separately. Depending on the products and fulfillment locations involved, shipping charges and estimated delivery dates may differ.

Any shipping charges payable by you will be shown during checkout, subject to any additional charges that may lawfully arise after purchase.

4. SHIPPING DESTINATIONS

We offer shipping to destinations supported by our fulfillment and shipping partners.

Available destinations and shipping methods may vary depending on the product and fulfillment location.

Certain products may not be available for shipment to particular countries because of legal restrictions, carrier limitations, product-specific restrictions, or other fulfillment considerations.

If a destination is not available during checkout, the product cannot currently be shipped to that destination through the available shipping options.

5. ORDER TRACKING

When tracking information is available, it will be provided through your order or shipping notification.

Tracking information may take some time to become active after an order has been handed over to the carrier.

The availability and level of tracking information may vary depending on the destination and shipping carrier.

If your tracking information has not been updated for an unusually long period, please contact us so we can review the shipment.

6. CUSTOMS, DUTIES, AND IMPORT TAXES

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country, the shipping arrangement, and applicable law.

Where these charges are not included in the checkout price, they may be collected by the relevant customs authority or carrier upon importation.

The customer may be responsible for applicable customs duties, import taxes, or similar charges where this is permitted by law and the charges have not already been included in the purchase price or shipping arrangement.

Customs procedures may also cause delivery delays outside our reasonable control.

If you are unsure whether additional import charges may apply to your order, we recommend checking with the relevant customs authority before purchasing.

7. INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers should provide a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect, incomplete, or outdated address was provided, additional shipping or reshipping costs may apply where permitted by law.

If a package is returned to our fulfillment partner because of an incorrect address, refused delivery, failure to collect the package, or another circumstance attributable to the recipient, we will review the available options and contact you.

Any applicable additional costs will be communicated before a replacement shipment is arranged.

We will assess each situation individually and will not impose charges where prohibited by applicable law.

8. LOST, DAMAGED, OR INCORRECT ORDERS

If your order arrives damaged, has a manufacturing or printing defect, contains an incorrect item, or appears to have been lost during transit, please contact us as soon as possible.

Please provide your order number, a description of the issue, and any relevant photographs or supporting information.

For claims covered by Printful's fulfillment policies, quality-related claims must generally be submitted within 30 days of receiving the product. Claims for packages that have not arrived must generally be submitted within 30 days of the estimated delivery date.

These deadlines relate to the claim procedures of our fulfillment partner. They do not reduce any longer or different rights you may have under applicable mandatory law.

We will investigate the issue and, where appropriate, submit a claim to Printful. Depending on the circumstances, the provider's decision, and applicable legal requirements, a replacement, refund, or another appropriate remedy may be arranged.

Please do not return a product unless we have provided return instructions.

For further information, please see our Return and Refund Policy.

9. DELIVERY DELAYS

Estimated delivery dates are estimates and are not guaranteed.

If your order has not arrived by the estimated delivery date, please check the tracking information and contact us if the shipment remains undelivered.

We will review the order and, where appropriate, work with our fulfillment and shipping partners to investigate the delay.

We cannot guarantee that a carrier will resolve a delay within a particular period. However, we will assess the situation and provide information about the available next steps.

Any mandatory consumer rights relating to delayed or failed delivery remain unaffected.

10. MULTIPLE SHIPMENTS

Orders containing multiple products may be fulfilled from different locations or shipped separately.

If this occurs, you may receive more than one package and more than one tracking notification.

Separate shipments may have different estimated delivery dates. The delivery of one package does not necessarily mean that all items in the order have been delivered.

If an item is missing from your order, please contact us so we can investigate.

11. THIRD-PARTY FULFILLMENT

OverThinking Concept uses third-party fulfillment and shipping services to manufacture and deliver certain products.

Our fulfillment partner may select the appropriate fulfillment location and shipping carrier based on product availability, destination, production capacity, and shipping requirements.

Although we rely on these partners to produce and ship orders, OverThinking Concept remains your point of contact for questions or problems relating to your purchase.

The use of a third-party fulfillment or shipping service does not exclude or limit any mandatory legal obligations we have as the seller.

12. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to our products, fulfillment services, shipping methods, legal requirements, or business operations.

The updated version will be published on this website with a revised “Last updated” date.

The version applicable to an order will be determined in accordance with applicable law.

13. CONTACT INFORMATION

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

OverThinking Concept

Email: Overthinking.concept@gmail.com

Address:

Avenue du Bois-de-la-Chapelle 101
1213 Onex
Switzerland

14. LEGAL RIGHTS

Nothing in this Shipping Policy is intended to exclude, waive, or restrict any mandatory consumer rights provided by applicable law.

Where applicable law provides rights relating to delivery, conformity, refunds, cancellation, replacement, or other consumer remedies, those rights remain unaffected.